In fact, the uglier the better. Bring it on. You know who you are—well, you’re not the ugly one, but your technology, data or ability to change is really ugly. Maybe…

Initially, I was thinking that the FAQ was the first big move forward in customer self service. Then I realized a better example might be the gas pump. Even better, the ATM. For those of us seasoned…

Influencer marketing is not a term that immediately sparks egalitarian images. You can be forgiven if the word “influencer” conjures a vision of a conventionally beautiful, impossibly skinny…

When I mention that I do a lot of work with Salesforce, Marketing Cloud, Pardot, CRM-A, people often ask about CRM governance and adoption, which is fine. However, I like to tell people that…

It’s a story familiar to anyone on the agency side—the client hires a new marketing manager and the next thing you know, you’re invited to repitch the business. You can’t fault the new manager…

Jokes about baby boomers needing their grandkids to set up their technology aside (or perhaps as a result of them), too many companies assume that the audiences for their websites…

Nearly 89% of the US population watches some kind of video online. If you’re not creating video content for your brand, you’re missing out on a major opportunity to connect with your…

It’s easy to imagine ways a consumer goods, apparel or tech brand might reduce its footprint. There are opportunities throughout the supply chain to green things up, from raw…

We use a lot of squishy words when describing creative—cool, fun, authentic, clean—because how we react to words and images is visceral. Trouble is, those words can mean very different things…

In the age of influencers and hypebeast culture, brand collaboration (or collab, as it’s often called in online parlance) has become a powerful marketing tactic. From the sensible to the…